Studio Policies & Frequently Asked Questions

Studio Services, Policies & Procedures

Services Offered 

Peace Mind Body Spirit offers wellness services including but not limited to: 

• Reformer Pilates 

• Heated & Infrared Yoga 

• Mat Pilates 

• Meditation Classes 

• Harmonic Egg® Sessions 

• Sound Baths 

• Workshops & Special Events 

• Wellness Experiences & Specialty Programming

Schedules, instructors, equipment, offerings, amenities, and class formats may change at the Studio’s discretion. 

Eligibility 

By entering into this Agreement, you confirm that: 

• You are at least 18 years of age. 

• You are physically and mentally capable of participating in wellness and movement-based activities. 

• You agree to follow all Studio policies and instructor guidance. 

Minors may participate only with a parent or legal guardian signature and waiver. 

Membership Policies 

All memberships, class credits, sessions, and promotional packages are: 

• Non-transferable 

• Intended for personal use only 

• Non-refundable except where required by California law 

Membership details including pricing, included services, billing cycle, and commitment terms are provided at enrollment. 

The Studio reserves the right to modify pricing, schedules, offerings, instructors, policies, procedures, and operational practices at any time. 

Membership Terms & Automatic Renewal 

Memberships with minimum commitment periods automatically convert to month-to-month memberships unless otherwise stated in writing. 

Month-to-month memberships continue until cancelled in accordance with Studio cancellation procedures. 

By purchasing a recurring membership, members expressly authorize recurring automatic billing in accordance with California Automatic Renewal Law. 

Monthly Credits & Expiration 

Membership credits are issued monthly and must be used within the applicable billing cycle.

Unused credits expire at the end of the applicable billing period unless otherwise stated in writing. 

Promotional offers and specialty packages may carry separate expiration dates. 

Check-In Policy 

Unless assisted by Studio staff, members are responsible for checking themselves into class using the Studio iPad or approved self-check-in process. 

Failure to properly check in may result in: 

• Loss of a class credit 

• Automated no-show processing 

• Applicable account charges 

Members may contact the Studio for check-in assistance. 

Business Hours: Monday–Friday | 8:00 a.m. – 5:00 p.m. 

The Studio is not responsible for missed check-ins or automated charges resulting from incomplete check-in procedures. 

Late Cancel & No-Show Policy 

To avoid losing a class or session credit, reservations must be cancelled at least twelve (12) hours prior to class start time. 

Members who cancel within twelve (12) hours of class or fail to attend may: 

• Lose the applicable class or session credit 

• Be subject to late cancel or no-show fees if implemented by the Studio 

Cancellation policies may vary for workshops, events, specialty offerings, or promotional packages. 

Waitlist Policy 

Members may join class waitlists when classes are full. 

If space becomes available, the booking system may automatically add members into class.

Late cancellation and no-show policies apply to waitlisted classes once members are added to the class roster. 

Studio Etiquette & Community Standards 

To maintain a peaceful, respectful, and elevated wellness environment: 

• Grip socks are required for Reformer Pilates classes. 

• Members should arrive at least 10 minutes prior to class. 

• Entry may not be permitted more than five (5) minutes after class start time. ● Cell phones must remain silenced. 

• Personal belongings must remain in designated areas. 

• Members are expected to treat staff, instructors, and fellow members with kindness and respect. 

Peace Mind Body Spirit is committed to creating a welcoming and inclusive wellness environment for all members and guests. 

Individuals requesting accessibility accommodations, mobility assistance, sensory considerations, or other participation support are encouraged to contact the Studio in advance so reasonable accommodations and supportive options may be explored consistent with applicable California and federal law, safety considerations, instructor availability, and the nature of Studio services. 

While the Studio will make reasonable good-faith efforts to support accessibility and participation, certain equipment, environments, wellness experiences, or class formats may not be suitable for every individual or circumstance. 

The Studio reserves the right to deny participation, remove individuals from class, suspend memberships, or refuse service for disruptive, unsafe, abusive, discriminatory, inappropriate, intoxicated, threatening, or policy-violating behavior. 

Equipment Care & Cleanliness 

Members agree to use all Studio equipment responsibly and only as instructed. To protect Studio equipment: 

• Oils, lotions, sprays, self-tanners, and products that may stain or damage reformers should be avoided. 

• Heavy fragrances or scents that may affect other members should be avoided.

• The Studio encourages low-scent products but cannot guarantee a fragrance-free environment. 

• The Studio reserves the right to require reformer covers if necessary.

Members may be financially responsible for damage caused by negligent or improper use of equipment. 

Personal Belongings & Lost and Found 

Members are solely responsible for their personal belongings. 

Peace Mind Body Spirit, LLC is not responsible for lost, stolen, or damaged items. 

Found items will be placed in the Studio lost and found area. Unclaimed items remaining after thirty (30) days may be donated or discarded. 

Video Monitoring & Recording 

For safety, security, operational, insurance, and risk management purposes, the Studio utilizes video recording and monitoring equipment in certain common areas and studio spaces. 

Certain classes or Studio areas may be recorded in accordance with insurance, security, operational, or liability requirements. 

Members acknowledge and consent to such recording and monitoring while on Studio premises. 

Membership Billing & Payment Terms

Billing Authorization 

Members authorize the Studio and its third-party payment processors to charge the payment method on file for: 

• Membership dues 

• Retail purchases 

• Workshops & events 

• Harmonic Egg® sessions 

• Late cancel/no-show charges 

• Authorized fees and purchases 

Recurring memberships will automatically renew unless cancelled according to Studio procedures. 

Failed Payments 

If payment is declined:

• The Studio may retry the charge. 

• Access to services may be suspended. 

• Members remain responsible for unpaid balances. 

• Booking privileges may be restricted. 

The Studio reserves the right to pursue collection of unpaid balances and recover reasonable collection costs and attorney fees where permitted by law. 

Credit Card Processing 

Payments are processed through secure third-party payment processors. 

The Studio is not responsible for third-party processing errors, payment system interruptions, security breaches, or storage of payment information. 

Members expressly release Peace Mind Body Spirit, LLC from liability arising from third-party payment processing services. 

Cancellation Procedure 

Cancellation requests must be submitted in writing to: 

info@peacemindbodyspirit.com

Cancellation becomes effective thirty (30) days after written notice is received unless otherwise required by California law. 

Members remain responsible for charges incurred prior to the effective cancellation date.

Membership Freeze Policy 

Membership freezes may be granted at the Studio’s discretion for medical conditions, pregnancy, travel, or qualifying circumstances. 

Freeze requests must be submitted in writing prior to the requested freeze period. 

Founding Membership Terms 

Founding Member pricing represents a limited promotional rate. 

Founding rates remain active only while memberships remain active and in good standing. Cancelled or lapsed memberships may not be eligible for reinstatement of founding rates.

California Health Studio Services Act 

This Agreement complies with the California Health Studio Services Act. Members may cancel within five (5) business days after signing for a full refund. Additional cancellation rights may apply under California law. 

Chargeback & Payment Disputes 

Members agree to contact the Studio directly to resolve billing concerns before initiating chargebacks or payment disputes. 

Fraudulent or unjustified chargebacks may result in: 

• Membership termination 

• Collections activity 

• Recovery of unpaid balances 

• Recovery of attorney fees and administrative costs where permitted by law 
  

Liability Waivers, Disclosures & Legal Protections
Participation & Assumption of Risk 

Participation in Studio activities involves inherent risks including but not limited to: 

• Muscle strain 

• Falls 

• Dehydration 

• Equipment malfunction 

• Heat-related illness 

• Emotional responses 

• Aggravation of existing conditions 

• Exposure to communicable illnesses 

• Slipping or tripping hazards 

Members voluntarily assume all risks associated with participation. 

Members are solely responsible for determining their own physical limitations and selecting modifications appropriate for their individual condition.

Members are encouraged to ask instructors for modifications when needed. 

It is the responsibility of each member to inform instructors of prior injuries, medical conditions, surgeries, pregnancy, physical limitations, or concerns before participating so appropriate modifications may be offered when available. 

Members remain solely responsible for determining their own participation levels and whether any activity, movement, posture, exercise, or wellness experience is appropriate for their individual condition. 

The Studio makes no guarantees regarding physical, emotional, energetic, therapeutic, aesthetic, or wellness outcomes. 

Heated & Infrared Class Disclosure 

Heated and infrared classes increase body temperature and cardiovascular demand. Potential risks include: 

• Dizziness 

• Fainting 

• Overheating 

• Elevated heart rate 

• Heat exhaustion 

• Dehydration 

Members agree to hydrate properly and discontinue participation if discomfort occurs. 

Studio floors, heated rooms, barefoot environments, and movement-based classes may involve slipping or falling hazards. 

Members with heat sensitivity, cardiovascular conditions, epilepsy, sensory sensitivities, asthma, migraines, implanted devices, or other medical conditions should consult a physician before participating. 

Pregnancy Disclosure & Hands-On Adjustments 

Members who are pregnant, postpartum, attempting conception, or managing medical conditions should consult a healthcare provider before participating. 

Participation during pregnancy is voluntary and at the participant’s own risk. We do not recommend infrared heat during pregnancy due to the increase in core body temperature.

Hands-on adjustments or physical assistance may occasionally be offered during class. Members may decline physical adjustments at any time. 

Communicable Illness Acknowledgment 

Participation in group wellness environments may increase exposure to communicable illnesses including COVID-19. 

Members voluntarily assume all risks related to exposure, infection, illness, or complications arising from communicable illness. 

Members agree not to attend while experiencing symptoms of illness. 

The Studio makes no guarantees regarding prevention of exposure or transmission. 

Harmonic Egg® Disclosure & Disclaimer 

Harmonic Egg® sessions are wellness experiences intended to support relaxation and overall wellbeing. 

Harmonic Egg® services are not medical treatments and are not intended to diagnose, treat, cure, or prevent disease. 

The Harmonic Egg® is not a medical device and has not been evaluated or approved by the FDA. 

No instructor, employee, contractor, or representative of the Studio is providing medical advice, diagnosis, mental health treatment, physical therapy, or healthcare services. 

The Studio makes no guarantees regarding results or experiences. 

Individuals with seizure disorders, severe sound sensitivity, severe claustrophobia, implanted medical devices, neurological conditions, or other medical concerns should consult a physician before participating. 

Equipment Use & Premises Risk 

Reformer Pilates equipment contains moving parts and resistance mechanisms that may malfunction or cause injury if improperly used. 

Members voluntarily assume all risks associated with equipment use, premises conditions, heated rooms, barefoot environments, dim lighting, and movement-based activities.

Improper or unsafe equipment use may result in removal from class or suspension of privileges. 

Independent Contractor Disclosure 

Many instructors and wellness providers operate as independent contractors. 

Peace Mind Body Spirit, LLC is not responsible for independent contractor business practices, advice, actions, scheduling decisions, or representations. 

Photo, Media & Digital Content Consent 

The Studio may occasionally capture photographs or video for marketing or promotional purposes. 

By entering the Studio, members grant permission for the Studio to use such media unless written notice requesting exclusion is provided. 

Photography, recording, livestreaming, or reproduction of Studio content without permission is prohibited. 

All Studio branding, class formats, digital content, recordings, and materials remain proprietary and may not be copied, reproduced, distributed, or shared without written permission. 

Electronic Signature & Communications 

Electronic signatures carry the same legal effect as handwritten signatures. 

Members consent to electronic communications including agreements, policies, billing notices, updates, and membership communications. 

Electronic records maintained by the Studio constitute valid business records.